Runbooks
Runbooks
Symptom-led steps for diagnosing and fixing problems with the ASC storefront, bookings and releases.
Each runbook starts from what someone has noticed, collects evidence before changing anything, and ends with a check that the fix worked.
| Symptom | Runbook |
|---|---|
| A camp, sport or city is missing from a page, map or menu | A camp is not showing |
| The Book Camp button is greyed out | A camp is not showing |
| The booking form does not open, school or club search is empty, or saved children are missing | The booking form is not working |
| An order is paid but the booking is not in Zoho | A booking is missing in Zoho |
| A customer did not receive a confirmation or reminder email | A booking is missing in Zoho |
| A member cannot use their pass, or their balance is wrong | The membership pass is not applying |
| A release broke the site, a code change is not live, or a theme editor change disappeared | Deploy and roll back |
Before you start
Record the page address, the time, the device and browser, and whether the person was logged in. For bookings, record the Shopify order number.
Reproduce the problem in a private browser window. A normal window can show a stored copy of an older page.
Do not paste customer details, access tokens or API keys into tickets, chat or these docs.